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|  | | Q: | | I accidentally ordered the same product multiple times or I was billed multiple times | | | | | A: | | Please contact us at support@dracosoft.com. We will be able to help you with this issue. |
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| | | Q: | | Do you send orders via normal mail? | | | | | A: | | We do not send orders via normal mail. All Dracosoft products can be downloaded at www.dracosoft.com. The full version is created by entering in the registration name and number. |
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| | | Q: | | I lost my registration, where do I get another receipt? | | | | | A: | | If you loose your registration information you can go to http://store.esellerate.net/support and request another order history by entering your email address in the appropriate field. |
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| | | Q: | | When I try to register my game I get a "invalid registration" message, but I paid for the game, what I am doing wrong? | | | | | A: | | You aren't doing anything wrong. We have recently updated our registration system. Because of this only the newest version of the games will recognize the new numbers. Please go to www.dracosoft.com and download the latest version of the games. |
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| | | Q: | | Can I place my order by phone or fax? | | | | | A: | | We are sorry but we no longer accept phone and fax orders. |
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| | | Q: | | I received an e-mail about an update you recently released, but I see no information on your site about how to download this update. | | | | | A: | | All of our updates are done with a new version of the game, which is free to registered users. Simply download the latest version of the game and replace your old version with the new version. |
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| | | Q: | | Do your products run on Intel Macs? | | | | | A: | | Currently our games Burst, Wordsmith and Sudoku all run as Univeral Binary. Our remaining products will run exceptionally well through Rosetta, which is part of OS X on the Intel Macs. |
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